Frequently Asked Questions
HOW DO I QUALIFY?
Qualifying is easy and you don't need to worry about your credit. General qualification requirements:
- Must have verifiable income
- Must be at least 18 years of age and a U.S. citizen
- Must have a checking account
- Other requirements may apply
HOW MUCH CAN I QUALIFY FOR?
The loan amount you qualify for depends on several factors, including your income and personal loan history with Greenline. To see how much you may qualify for, simply complete our online application and one of our customer service representatives will notify you regarding your loan status.
HOW DO I REPRINT MY LOAN DOCUMENTS?
You are able to reprint your loan documents at anytime during the lending process. There are several ways to get copies of your loan documents.
- We can fax them to any fax number you request.
- You can login to the Greenline Loans customer portal and access or print them.
- We can send them through traditional mail.
To make these special arrangements, please contact our representatives at (877) 596-1337
HOW DO I MAKE PAYMENTS?
There are three ways to make payments:
- Automatic ACH Direct Debit - You can authorize payments to be taken out automatically from the bank account where the money was received.
- Debit Card - Call us at (877) 596-1337 to make a payment via debit card.
- Certified Check - Payments are submitted to Greenline Loans, PO BOX 294 Lac du Flambeau, WI 54538 by each scheduled payment date.
CAN I GET AN EXTENSION?
Loans are written for the maximum number of payments available. No extensions, renewals, or "rollovers" are permitted. A borrower may pay off his/her loan early (prepay) and avoid or reduce finance charges that would otherwise be incurred if the loan is not paid off early. Please call us if you have concerns with making a payment in a timely manner (877) 596-1337. In many cases we will be able to reschedule your payments.
CAN I PAY EARLY?
Yes, you are able to pay early and there is no prepayment penalty. Finance charges do not continue to accrue on amounts that have been prepaid, but only on the unpaid balance of the loan.
WHAT HAPPENS IF MY PAYMENT IS LATE OR I CANNOT MAKE A PAYMENT?
If you have come into a situation of financial hardship where you will not be able to make a payment on time, please contact us as soon as possible. Any late or non-payments may be subject to additional fees and/or collection activities. Late charge fees will not exceed 10% of any payment not received within 5 calendar days of its due date.
WILL MY CREDIT BE AFFECTED?
Greenline Loans reviews your information in real-time to determine whether your information meets our lending criteria. You acknowledge that by completing and submitting the website application that you are applying for a loan. We verify applicant information through national databases including, but not limited to, Clarity, Factor Trust and MicroBilt and we may pull your credit in order to determine your eligibility and ability to repay.
ONCE APPROVED, WHEN WILL THE FUNDS BE AVAILABLE?
Once your loan application has been approved, the funds will be deposited into your account within 1-3 business days. Typically the fund are available the next business day¹.
CAN I CANCEL MY LOAN?
Yes, you may cancel your payment obligations under the Loan Agreement, without cost or finance charges, no later than 3:00 p.m. Mountain time of the next business day immediately following the Disbursement Date ('Cancellation Deadline'). To cancel your payment obligations on this loan, you must login into the customer portal, then sign and submit the cancellation form. If you have any questions please call us at (877) 596-1337. Login Now
ARE YOU A PAYDAY LOAN COMPANY?
No, we provide an installment loan product.
WILL YOU SEND ME TO A 3RD PARTY COLLECTIONS AGENCY?
No, we handle all accounts in house.